Water Records Help
Consumer Confidence Report Not Found: What to Do
If no Consumer Confidence Report link appears on a utility's page, it does not mean the utility has not published one. CCR links may be missing from Water Utility Report's records due to data lag, format differences, or utilities publishing outside EPA-tracked systems.
What this page helps with
- Understanding why a CCR link may be missing on Water Utility Report
- Finding your utility's Consumer Confidence Report through other sources
- Knowing what a CCR contains and why it is useful
- Reporting a missing or outdated CCR link to Water Utility Report
Important: Water Utility Report summarizes official records and source data. It does not determine whether water is safe to drink. For current safety guidance, check your utility, state drinking water agency, local health department, or a certified laboratory.
What official records can show
- CCR links where they have been submitted to EPA's centralized CCR database
- The utility's PWSID, which can be used to search for CCR records in EPA systems
- Whether the utility is a community water system required to publish an annual CCR
What official records may not show
- CCRs published on utility websites outside of EPA's centralized CCR tracking system
- CCRs published in PDF formats or non-standard URLs that are not indexed in federal databases
- Recently published CCRs that have not yet been synced to Water Utility Report
What is a Consumer Confidence Report?
A Consumer Confidence Report (CCR), also called an Annual Water Quality Report, is an annual report that community water systems serving 25 or more people must provide to customers. It covers the source of the water, treatment processes, and results of required contaminant monitoring for the preceding calendar year. Utilities must deliver or make CCRs available to customers by July 1 each year.
Why a CCR link may be missing
- The utility publishes its CCR on its own website but has not submitted a link to EPA's centralized database.
- The CCR was published recently and has not yet been indexed in the sources Water Utility Report aggregates.
- The utility serves a very small population and uses a different delivery method (mailed copies, for example).
- The CCR link submitted to EPA is broken or no longer valid.
- The utility is a wholesale system that does not directly serve residential customers and may not publish a public-facing CCR.
How to find your utility's CCR
- 1Search the utility's name plus 'water quality report' or 'CCR' in a web browser.
- 2Visit the utility's official website directly — most utilities post CCRs in a dedicated water quality or reports section.
- 3Search EPA's CCR database at epa.gov/ccr using your utility's name or PWSID.
- 4Contact the utility directly and request a copy of the most recent CCR.
- 5Contact your state drinking water agency — they often maintain a directory of CCR links for systems in their state.
How to report a missing or broken CCR link
If you find your utility's CCR and notice that Water Utility Report's records are missing or outdated, you can report it using the contact or correction form. This helps keep the site's records accurate for other users.
A missing CCR link on Water Utility Report does not mean a utility has failed to publish its CCR. Always check the utility's official website and EPA's CCR database before concluding a report is unavailable.
What to check next
What this does not mean
- This page does not determine whether water is safe or unsafe to drink.
- A detection record does not automatically mean a violation.
- A missing record does not prove a contaminant is absent.
- Federal datasets may lag behind current local conditions.
- Household plumbing, private wells, and point-of-use conditions may differ from utility-level records.
Frequently Asked Questions
Are utilities required to publish a Consumer Confidence Report?
Yes. Community water systems serving 25 or more people are required by EPA to publish an annual CCR covering the previous calendar year's monitoring results. The CCR must be delivered to customers or made available by July 1 each year.
What does a CCR typically contain?
A CCR includes the source of the water supply (groundwater, surface water, purchased), a description of treatment processes, results of required contaminant monitoring, any violations that occurred during the year, and educational information. It provides useful context for interpreting monitoring records.
Can I request a CCR directly from my utility?
Yes. Utilities are required to provide a CCR upon request. Contact your utility's customer service department and ask for the most recent annual water quality report.
What if my utility's CCR is outdated?
CCRs must be published annually for the preceding calendar year. If a utility appears to have not published a CCR for the current or prior year, this may be a compliance issue. Contact your state drinking water agency to report the concern.
Does the CCR tell me about PFAS in my water?
Starting with CCRs for the 2025 calendar year, utilities that detected PFAS above MCLs are required to report this in their CCR. For prior years, PFAS may appear voluntarily or may not be included. For UCMR 5 sampling results, check Water Utility Report's PFAS records or EPA's UCMR 5 database directly.
How do I report a broken or missing CCR link on Water Utility Report?
Use the contact or correction form linked from any utility page or from the Help Center. Include the utility name, PWSID, and the correct CCR link if you have found it. This helps us update records for all users.